October 7, 2011

Tips & Tricks: How to connect to the communication server outside Windows Domain network?

Sometimes users ask us about how they can connect to Bopup Communication Server from the , for example from a home computer, if Windows Authentication (SSPI) is used by default on the IM server. They are supposed to get the Login pane but the messenger client shows only "User account not found on the IM server" error message and no login and password fields are displayed in the IM client. There is a small trick to enable this:

Create new active and unused user account (with any name) on the communication server and set the Private login/password authentication for it

This will force the instant messenger to display the Login tab when the default authentication fails and allow the user to enter his domain account name in the "DOMAIN\User" format and his password to connect to Bopup Communication Server if first authentication using SSPI returns an error.

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