Sunday, January 26, 2014

Bopup Messenger fixed an issue with displaying groups and their assigned users

We released small updates both of Bopup Messenger and Bopup Observer messaging clients.

What's new:

Even the messengers come with minor fixes and improvements we recommend to update Bopup Messenger client because it fixes an issue with displaying groups that are longer than 32 symbols of length. Those groups were showing without any errors but the messenger displays no user contacts (assigned users) under them. We discovered and found the bug. Too funny but the problem was in a "hardcoded" length of a value in the code that was 32 bytes of length. We guess that was not modified since that time when messaging groups had only 20 symbols of length, bbut today they can be named up to 64 symbols.

Another useful change belongs to an initialization of a directory to save received files and folders used by the messengers. In prior versions the receiving directory was checked for availability and writing access only on the application startup but that was incorrect in some cases. Now the receiving folder is checked every time when a user or messenger accesses it, for example opens or incoming document are being received. And if that folder becomes invalid then a default path to store data is used that is located in user's profile directory.

Download now Bopup Messenger 6.3.4 and Bopup Observer 5.3.4

Wednesday, January 15, 2014

Download new setup package of the IM server with built-in MS SQL Server 2008 R2 Express

This is a useful information for new and existing clients about installation of Bopup Communication Server on latest Windows 8 and 2012 releases. We made a new setup package of the server software and integrated Microsoft SQL Server 2008 R2 Express edition that can be installed as a built-in database server. We know that our regular setup for the communication server comes with built-in Microsoft SQL Server 2005 Express for both 32- and 64-bit systems. But here is a trouble with it on Windows 8 and 2012 because that SQL version is not supported by latest operational systems from Microsoft. Since Windows 8 is a mainstream today we decided to be closer to users and released a new installation file.

Yes, the new setup package is much bigger, it's size is above 115Mb while the setup file with built-in SQL Server 2005 is only about 62Mb. Since SQL Server 2005 is not supported by Windows 8/2012 then now regular Setup Wizard now detects and shows a warning dialog page if the SQL server has been chosen for installation on a local PC. That page contains description and link to our Downloads Center that offers a download of a bigger package especially built for Windows 8 and 2012.

Tuesday, January 14, 2014

Tips & Tricks: How to avoid a crash of Management Console in Windows 8

We discovered and were reported by our customers that Management Console of Bopup Communication Server may crash on switching between it's views. This is annoying and known issue which we are currently working on. But it is possible to avoid that problem with ease.

If you experience same issue with the console in Windows 8 or 2012 then you have to modify shortcut for the console launch and set compatibility for Windows 7. Right-click on a shortcut then click Properties from a context menu. Switch to Compatibility tab in the properties dialog and check "Run this program in compatibility mode for" option and select Windows 7 from the drop-down box. Click OK to close the window and apply the changes. Then start the console again.

Saturday, January 11, 2014

Bopup Communication Server added Live Chat support form in the console

We need to inform our clients and customers that today, 11th January 2014, new version of the communication server has been released.

Version 4.3.1 comes with a great addition that allows to chat online with our technical support representative directly from Management Console application! Of course the new feature requires an Internet connection from the server computer, and chat form dialog can be called by clicking particular button on the main toolbar. So it is possible to send us feedback, issues or get a help from us inside the server software without having an Internet browser application opened.

This version of the IM server also fixed issues with connection from the messenger client if a user account has "Disregard settings file" option enabled in his profile. That option was added a few versions ago so we strongly advise our customers to check it and update the server software if both the settings file is uploaded through the console and the option is used for any user account.

Download Bopup Communication Server version 4.3.1