Sunday, August 13, 2017

Known issue: The service returns error #1053 on start attempt

There is a possible issue with starting the service module of Bopup Communication Server that can bring error #1053 and fail to start. This issue usually occurs after installing latest Windows updates upgrading OS to recent Windows 10 or Windows 2012. In most cases the service must be re-registered in the system again that fix the problem. The information below contains steps on how to do this.

1. Access the instalation folder from a command line interface. Open Command prompt (CMD command in Start menu) under Administrative rights and navigate into installation folder of the IM server. By default the service is installed to \Program Files (x86)\Bopup Communication Server. So the command must be the following:

cd \Program Files (x86)\Bopup Communication Server

2. Unregister the service module by executing the following command:

bcssrvc /unregserver

Then ensure that Bopup Communication Server has dissappeared from Services list in Windows.

3. Register the service again by using the following command:

bcssrvc /service

Check that the Bopup Communication Server has been added to the Services list.

4. Close the command prompt window, launch the Management Console of the communication server and start the service.



Saturday, August 12, 2017

Update of the Bopup IM suite

New versions both of the IM clients and the instant messaging server are available.  There are minor version updates but they come with useful improvements and changes.

What's new

Login action using Enter key
Both Bopup Messenger and Bopup Observer now accept Enter (Return) key to sign in on Login page when Private login and password authentication is used. So there is no need now to move and click mouse on the Login button, just press Enter key. Do it faster!

The IM server removes space symbols on the end
Management Console of the communication server checks and removes spaces on the end of user names, groups, news, Organizational Units and distribution tasks. This improvement avoid the situation when a user name looks correct but is different.

Edit action using F2 hotkey
The server console now supports F2 shortcut to call edit action. This is useful improvement.

IM server rebuilds contacts up to 1,000 users
We increased the limit for the function that automatically rebuilds users' Contact Lists when any changes occurs in user structure on the communication server. Now the function can be turned on for 1,000 and below users in database. The previous limit was 550 users.

Messaging clients fixed displaying users in the contacts
Starting from Bopup Communication Server version 5.0 existing versions of the messenger software could display usernames in Contact List in invalid format. Now this problem has been fixed.

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