Showing posts with label Management Console. Show all posts
Showing posts with label Management Console. Show all posts

Sunday, August 13, 2017

Known issue: The service returns error #1053 on start attempt

There is a possible issue with starting the service module of Bopup Communication Server that can bring error #1053 and fail to start. This issue usually occurs after installing latest Windows updates upgrading OS to recent Windows 10 or Windows 2012. In most cases the service must be re-registered in the system again that fix the problem. The information below contains steps on how to do this.

1. Access the instalation folder from a command line interface. Open Command prompt (CMD command in Start menu) under Administrative rights and navigate into installation folder of the IM server. By default the service is installed to \Program Files (x86)\Bopup Communication Server. So the command must be the following:

cd \Program Files (x86)\Bopup Communication Server

2. Unregister the service module by executing the following command:

bcssrvc /unregserver

Then ensure that Bopup Communication Server has dissappeared from Services list in Windows.

3. Register the service again by using the following command:

bcssrvc /service

Check that the Bopup Communication Server has been added to the Services list.

4. Close the command prompt window, launch the Management Console of the communication server and start the service.



Sunday, March 26, 2017

New major update of Bopup Communication Server released

Our IM server application has been updated and it's version 5.1.0 has been released. This recent update of Bopup Communication Server comes with many new additions and changes, most of useful and important are described below.

What's new in Bopup Communication Server 5.1.0:

Added localization to Russian language
This release of the communication server added Russian translation including interface of the Setup Wizard, Desktop and Program menu shortcuts and the interface of Management Console. The localization also applied the IM Client Configuration Tool. This is the most useful and important update for our Russian customers and users.

Showing data from Messaging History is speed up
Management Console improved the speed of result list update showing data in Message History views. Prior versions could take a lot of time to refresh that lists if a huge number of messages and transfer have been selected. Now it should work faster and show up to 65,535 records instead of previous 10,000.

Management Console checks and registers IM service module if it is missing
Another annoying and common issue that our customers might face with is a sudden missing of Bopup Communication Server service from Services list. This could appear during Windows update or during a upgrade of the communication server software to a new version. Now the Management Console checks that the service exists in the system and registers it if otherwise.

Saving message logs to text files
The new version activates the option to save shown instant messages and file transfers in the Message History to a text file even no data is currently selected. In this case all shown data will be saved into a file. Otherwise only selected messages and transfers will be saved.

Fixed issues with upgrade previous versions
We noticed that sometimes new version 5.x of the IM server could not update an existing version 4.x correctly and interface of the Management Console started showing bugs like some resources missing. That could appear of the communication server was initially installed to a directory that differs from default location at "\Program Files\Bopup Communication Server\" (or "\Program Files (x86)\Bopup Communication Server\" on 64-bit systems) so some newly added resources of version 5.x still copied to default location. The version 5.1.0 fixed this.


Wednesday, January 18, 2017

A minor update: Bopup Communication Server 5.0.1 has been released

Here is a small update of the communication server available. Version 5.0.1 fixes a critial error that occurs when a user account is being deleted in Management Console. We adise to update an existing installation of the IM server to avoid any possible issues with deleting users.

Download Bopup Commuication Server 5.0.1 — Secure IM server with modern interface and powerful management options

Saturday, January 14, 2017

Bopup Communication Server version 5.0 is available

We are proud to present a major version 5.0 of Bopup Communication Server software. The new release introduces great modern interface of Management Console that includes fully re-designed HTML views, flat icons and other images. We believe that version 5.0 of the communication server will be liked by our existing customers because it represents a new era of Bopup IM software platform.

A brief overview of the new interface changes

New modern design of the Management Console interface
We changed a lot of belonging the user's GUI in the new version of the console. Now the views to display user accounts, groups, news, file distirbution tasks look different. But same information can be read and accessed easily because some displayed details have been compacted.

How the few from new views look now
Dashboard view (former Welcome screen)
User account profile page
File Distribution task profile
IM Client Configuration Tool
We renamed a well-known Setup.ini Configuration Tool that manages instant messenger settings from the server console.

IM Client Configuration Tool (former Setup.ini Configuration Tool)

That's because the Setup.ini file can be used on initial deployment of the software (to set the name of the IM server, for example) but in most of other cases the tool is used directly from Management Console to change and distribute new options to users with no handling the setup.ini file itself.

Added a check of Organization Unit permissions on moving user accounts
The new version now checks both previous and new OUs' permissions on moving users between then and if the permissions match then users' Contact Lists are not reset and keep unchanged.

Improved Active Directory Import Wizard
The interface of the Import Wizard added a log window that shows a process of the import procedure. That's the same log that can be accessed at any time from Tools menu.

A lot of minor and other important fixes and improvements
There are a huge number of small bug fixes and enhancements that the new version 5.0 of the communication server added. In overall the new release has become more stable and faster.

Download Bopup Communication Server version 5.0


Tuesday, October 4, 2016

Improvement updates of the messenger and observer applications

We released new versions of Bopup Messenger and Bopup Observer client. Recent updates come with a little improvement of a hidden option called UseSilentMode. The IM client does not show Connection Setup Wizard on startup of the setting is set to UseSilentMode=1. In this case only connection/disconnection balloon messages are shown in System Tray area.

By default UseSilentMode hidden option is equal 0 that means that the instant messenger displays all warnings/errors and automatically brings wizards to a user. This option can be set using setup.ini configuration file during initial setup or upgrade of the software, and also from the server console using IM Client Updates & Branding interface.

Download Bopup Messenger 6.8.4 and Bopup Observer 5.7.2 — Instant messengers with strong encryption for use on LAN or Internet

Friday, September 16, 2016

Tips & Tricks: How to fix issue if Bopup Communication Server is not started

From time to time we are reported by our customers and users that the IM service of Bopup Communication Server stopped to working. It is shown as Stopped in Management Console and cannot be started no more. At the same time the console launches normally and shows no errors on startup. Commonly a reason of this issue is simple and can be fixed quickly. See the possible resolutions below.

Trial peroid or software license has been expired

The most common reason is that 45-day trial of evaluation period of the communication server expired. If the IM server is registered version check information about the license from Help->About dialog box. It shows details on the license including the number of supported IM clients and also an expiration date. In case of expired trial the 45-day trial expired caption will be shown. Same information is shown on the right top corner of Welcome page in Management Console.

Check that the IM service is still registered in Windows services

Another problem that could suddenly occur is missing of core service of Bopup Communication Server from Services list in Windows system. Open services panel in Windows from Control Panel->Administrative tools->Services. It is also possible to open that panel directly from the console by clicking "Open Services lists" link on Welcome screen. Check that Bopup Communication Server service is shown in the list and having Automatic startup type.

If there is no such service in the list that means that it cannot be started and the server will not be operated correctly including accept connections from instant messengers. It must be registed in Windows system by the following way:

1. Open Windows Explorer and navigate to installation folder of the IM server. By default the communication server is installed to "\Program Files\Bopup Communication Server". On 64-bit versions of Windows default directory is "\Program Files (x86)\Bopup Communication Server".
2. Click Start button on Task bar in Windows and then type "run" in search box. Thex select Run to show a launch dialog box.
3. Select "bcssrvc.exe" file in previously opened Windows Explorer window and drag-n-drop it to Run dialog. A full path to the file will be shown in command line.
4. Type /service parameter in the end of the path to the service module so a full command line has been changed to

"[PATH]\bcssrvc.exe" /service

5. Click OK to launch the command. Then refresh Services list and try to start the service.

Find out what happens with the service when it brings errors

If the communication service is not started due to some troubles with SQL database server, for example, then it is possible to discover that. Open Event Log viewer in Windows from Control Panel->Administrative tools->Event viewer or click "Open Event viewer" link in Management Console to open same window. Then click Windows logs on the left to expand it and select Applications. Scroll-down to find last messages from top sent by Bopup Communication Server service.

Normally only Start and Stop events must be present, it is events #100 and #101 respectively. If there are any other warnings or errors then copy event description and send that report to Support Team or via Live Chat function on bopup.com website or directly from the console.

Wednesday, August 24, 2016

Known issue: An attempt to create a backup file gives SQL error #5

Many our users faced with an error on creation of a backup file from SQL database maintenance... dialog in Management Console. Once destination folder has been selected the console brings "Cannot open backup device. Operating System error 5" and no backup file is created.

This is a known issue of the IM server application but it does not relate to any error. Since backup files are created by Microsoft SQL Server directly then an account under which database service is running may not have appropriate write permission to chosen folder. Usually this error can occur when a target directory that has been chosen to save a backup file is located in current user's profile folder such as "My Documents", "Desktop", etc. In case of the error try to choose another location to create and save backup file.

We also updated and appended with this information our FAQ section available on the website that contains details on how to Create and restore backups of Bopup Communication Server.

Friday, July 15, 2016

Enable advanced settings for file transfers on the IM server

New version 4.5.2 of the communication server improved File Transfer functionality and added advanced options to the console. Now it is possible to specify opening received folder, executing/opening received document or receive files in automated mode for every transfer occured between users. Previously only Administrators and Power Users could set these flags for ougoing file transmission and directly from messaging clients.


For more information about advanced flags please refer to online documentation of Bopup Communication Server available at http://www.bopup.com/onlinehelp/server/options/file_transfer_settings.html

Download Bopup Communication Server 4.5.2 — EIM solution to improve text messaging and communication capabilites on small, medium and large networks

Thursday, June 16, 2016

Small update of the IM server is available

Version 4.5.1 of Bopup Communication Server has been released and is available for download. This small update of the IM server software improves Management Console that now displays appropriate icons in Presence Status view when users are in Away mode. Different icons are shown for Administrators, Power Users and regular user accounts.

Another improvement is a fix in Create New Organizational Unit Wizard that showed empty OU list on Permissions page if a parent Organization Unit of a newly created unit has been changed on first dialog.

Download Bopup Communication Server version 4.5.1 — Light-weight and easy to install IM server with strong encryption and management

Saturday, April 18, 2015

Bopup Communication Server added bulk edit of user accounts

New version 4.3.14 of Bopup Communication Server has been recently released and it now supports modifying multiple user accounts simultaneously. It is possible to select several users accounts under Organizational Unit lists or in Find Users view then click Edit button on the toolbar or right-click and choose "Edit..." from the popup menu. Bulk edit of user accounts allow to change all fields except users' Organizational Unit and Contact Lists.

Another change in the console is regarding Password tab shown in the user's properties dialog box which has been removed. Functions to set and reset password are now available on the Authentication tab and activated if Private login/password mode is chosen.


Management Console also added new field called "Contact List status" in Organizational Units and Find Users lists that shows a locked status of user's contacts if that option is used. User's profile page also added a display of this value.

Download Bopup Communication Server version 4.3.14

Monday, March 23, 2015

Lock users' contacts from automated modifications and future changes

New version 4.3.13 of Bopup Communication Server product is available. This version added a new option in addition to the newly represented function to organize and build users' Contact Lists from the console. Now it is possible to lock contacts in order to prevent their possible changes and modifications.


Since the IM server offers the function to automatically re-build Contact Lists when new users are added, deleted or moved then organizing custom contacts needed to be occurred every time when Contact Lists have been globally rebuilt. The new check box called "Lock Contact List" on the "Contact List" tab of the user's properties dialog allows to keep the contacts unchanged regardless modification in the user structure on the communication server. Of course, deleted accounts will be removed from locked lists but they will not be fully rebuilt from a list of available contacts.



Monday, March 16, 2015

Build and change users' Contact Lists from the IM server

We are happy to inform that new version 4.3.12 of Bopup Communication Server has been released today. This version comes with a great function that allows to change and tune users' buddy lists from Management Console personally for each user. It is now possible to do from user's properties dialog.


The list of available users shown on the Contact List tab is based on user's Organizational Unit permissions, so it is possible to add/remove contacts that are only visible to the user. Please note that users with Administrator account type may see and select all users available of the IM system.

The new feature of the communication server would be useful when changing contacts are not permitted to users themselves from messaging clients through appropriate option on the Contact List tab in the options. In this case users can have custom buddy lists even they are all located in the same Organizational Unit and this would be a great addition to existing OU permissions functionality.



Monday, February 23, 2015

Useful update of the communication server software

We released Bopup Communication Server version 4.3.11 that comes with useful improvements and updates. It also solves the issue explained in the recent post when Android app is unable to connect if Windows Authentication is used for the user account. See detailed information on changes in this version below.

What's new:

Added function to set a password for a user manually if Private login/password authentication is used
The server console added an option to set a password for the account if third-party authentication is used. That's too useful addition because our customers asked about this function for a long time. So now it is possible to change password for the account manually through account properties window and not only to reset it in order to force the user to create a new one by himself.

Added ability to use same IM account name on Android messenger app even if Windows Authentication is enabled
Another important change is about support of the messenger application for Android platform. Prior versions of the IM server required to have different accounts for the same user if the software works on Windows domain network. Or change the authentication for that user to Private login/password mode. The latest version of the server now supports using the same IM account on different devices, and use Windows Authentication on desktop messenger and Private login/password for Android app.

Fixed issues with checking new updates
We were reported that the console did not check for updates correctly and even brought a connection error message. That forced us to discover several issues and one was in our website since May 2014! Now everything works as it should and properly.

Download Bopup Communication Server version 4.3.11

Friday, February 13, 2015

Bopup Communication Server version 4.3.10

Today, 13th February we updated our instant messaging server applications and released version 4.3.10. New version of the IM server fixes possible issues with starting up of Management Console on Windows 2008 R2 edition. We also added an option to display time everywhere in the console in 12-hour clock format with AM/PM indicators. This would be a useful update for our US customers. Another addition is about displaying connection string used to connect to the SQL Server, that is now shown in the SQL database maintenance dialog. It's value can be requested by our technical support representer in some cases so it will not be necessary to open registry editor to retrieve that value in the future.

The new server package also includes the latest version of Setup.ini Configuration Tool that now lets set up custom colors for sender's/recipient's titles in conversation and block options in sending message dialog for users such as changing text font and color, inserting emotions and using the 'typing message' sound.

Download Bopup Communication Server version 4.3.10

Wednesday, June 11, 2014

New update of Bopup Communication Server

New version 4.3.5 of the communication server is now available for download. This is minor but important update that fixes issues with selection of a huge amount of messages from archive in the console. We noticed that prior versions of the IM server could freeze and hung up if a lot of data is selected in Pending, Delivered, Deleted or Search for Messages views. The new update of the server application selects and shows messages and file transfers faster and with no issues.

Another fix of version 4.3.5 is about exporting Message History to a text file. Since interface of the Management Console shows IP addresses both for recipient and sender we added that information for export too.

Download Bopup Communication Server version 4.3.5

Tuesday, January 14, 2014

Tips & Tricks: How to avoid a crash of Management Console in Windows 8

We discovered and were reported by our customers that Management Console of Bopup Communication Server may crash on switching between it's views. This is annoying and known issue which we are currently working on. But it is possible to avoid that problem with ease.

If you experience same issue with the console in Windows 8 or 2012 then you have to modify shortcut for the console launch and set compatibility for Windows 7. Right-click on a shortcut then click Properties from a context menu. Switch to Compatibility tab in the properties dialog and check "Run this program in compatibility mode for" option and select Windows 7 from the drop-down box. Click OK to close the window and apply the changes. Then start the console again.

Sunday, December 15, 2013

Interact with a new version of the IM server smoothly!

We released a new version 4.3.0 of Bopup Communication Server which improved the Welcome page of Management Console and added other improvements.


See overall configuration progress of the IM server with helpful tips

It is a known thing that our IM server offers a huge number of functions and provides a lot of functionality. And new users can be in confusion and frustrated on a first start of the console: too many things must be performed like adding user contacts, enabling right authentication, etc. What to do first? And we understand how to important to support new users, allow them to configure the server with ease and smoothness. Thus now Management Console interacts with a user, it helps to move administrator through all required steps in order to get the communication server ready to accept clients and to enable communication for them.

The most important feature is the tooltips above each part of the server shown on the Welcome page, i.e. User Accounts, Messaging Groups, News Messages, File Distribution, Archiving & Logging and IM Client Updates & Branding. Of course users are the primary key to organize the server so the console shows only a single tooltip above User Accounts section on it's first startup if there is no accounts. This will force to create users first instead of other things and features.

Once at least a single user has been created or imported the console unlocks other general tasks and shows tooltips for them. Once a task completed it is marked with a check sign above it instead of the tooltip. Now no matter what task is performed first, Groups, News, File Distribution — it would be moved to the left and placed near User Accounts task. So general blocks on the Welcome page are now built dynamically!

Another great function is a progress bar that indicates an overall process of tasks completion. It has a green color and moves at bottom of the task blocks from 0% to 100%.


The Setup Wizard prevents installation of built-in SQL Server on Windows 20012/8

We also improved a setup package and now the installation wizard of the communication server recognizes latest Windows 2012 and version 8 if a user selects to install built-in SQL Server within the server. Since the IM server is shipped with MS SQL Server 2005 Express edition it is not supported by those versions of Windows. So the setup would bring an information dialog that explains how to avoid this issue and manually set up SQL Server 2008 or 2012, for example.


Added support for Android clients

Did you hear that we are working on Anroid clients in a past few months? Our first mobile messenger is going to a release soon and version 4.3 of Bopup Communication Server now officially supports it. Currently we are on alpha testing phase of Android software.


Download Bopup Communication Server version 4.3.0

Thursday, November 21, 2013

New version of the IM server added control to disregard messenger configuration for specific user accounts

We released new versions of our instant messaging software a couple days ago. New updates, as always, added useful options and features because we work hard on the software applications and try to hear customers' suggestions and requirements. In this view latest version 4.2.2 of Bopup Communication Server added very useful and important function that allows to do not deliver and not apply IM client configuration file (setup.ini) for a user account if his roles require that.

Yeah, distribution of the client option is a great feature. But sometimes this function interferes in user's permissions and rights if he or she requires to get a full control over messenger options. That was unsupported because options distributed to all users in the IM system. Another problem if the instant messaging system has few users or user groups that connect from different locations. That means that they use different server name or it's address and a single settings file will not work. And that causes problems.

We met suggestions and reports of our customers so now Management Console of Bopup Communication Server includes new option on a user's profile window. It is called "Disregard settings file".


Checking this option disregards delivery of currently uploaded settings file for Bopup Messenger or Bopup Observer clients.

Version 4.2.2 of the communication server also comes with updated Setup.ini Configuration Tool which added option to prevent uninstallation of messenger clients from Programs and Features panel (Add/Remove Programs in older systems).

Download Bopup Communication Server version 4.2.2

Friday, May 31, 2013

New version of the communication server fixes Management Console if it is installed in administration mode

New version 4.1.8 of Bopup Communication Server is available for download at Download Center. This release fixed issues with the Management Console when it manages a remote instance of the IM server, i.e. installed in the Administration mode. It might hang up when some data on the server is changed, for example new setup package of IM clients uploaded, server settings changed or branding image (logo) is selected.

Download the latest version 4.1.8 of Bopup Communication Server