Showing posts with label command line. Show all posts
Showing posts with label command line. Show all posts

Sunday, August 13, 2017

Known issue: The service returns error #1053 on start attempt

There is a possible issue with starting the service module of Bopup Communication Server that can bring error #1053 and fail to start. This issue usually occurs after installing latest Windows updates upgrading OS to recent Windows 10 or Windows 2012. In most cases the service must be re-registered in the system again that fix the problem. The information below contains steps on how to do this.

1. Access the instalation folder from a command line interface. Open Command prompt (CMD command in Start menu) under Administrative rights and navigate into installation folder of the IM server. By default the service is installed to \Program Files (x86)\Bopup Communication Server. So the command must be the following:

cd \Program Files (x86)\Bopup Communication Server

2. Unregister the service module by executing the following command:

bcssrvc /unregserver

Then ensure that Bopup Communication Server has dissappeared from Services list in Windows.

3. Register the service again by using the following command:

bcssrvc /service

Check that the Bopup Communication Server has been added to the Services list.

4. Close the command prompt window, launch the Management Console of the communication server and start the service.



Friday, September 16, 2016

Tips & Tricks: How to fix issue if Bopup Communication Server is not started

From time to time we are reported by our customers and users that the IM service of Bopup Communication Server stopped to working. It is shown as Stopped in Management Console and cannot be started no more. At the same time the console launches normally and shows no errors on startup. Commonly a reason of this issue is simple and can be fixed quickly. See the possible resolutions below.

Trial peroid or software license has been expired

The most common reason is that 45-day trial of evaluation period of the communication server expired. If the IM server is registered version check information about the license from Help->About dialog box. It shows details on the license including the number of supported IM clients and also an expiration date. In case of expired trial the 45-day trial expired caption will be shown. Same information is shown on the right top corner of Welcome page in Management Console.

Check that the IM service is still registered in Windows services

Another problem that could suddenly occur is missing of core service of Bopup Communication Server from Services list in Windows system. Open services panel in Windows from Control Panel->Administrative tools->Services. It is also possible to open that panel directly from the console by clicking "Open Services lists" link on Welcome screen. Check that Bopup Communication Server service is shown in the list and having Automatic startup type.

If there is no such service in the list that means that it cannot be started and the server will not be operated correctly including accept connections from instant messengers. It must be registed in Windows system by the following way:

1. Open Windows Explorer and navigate to installation folder of the IM server. By default the communication server is installed to "\Program Files\Bopup Communication Server". On 64-bit versions of Windows default directory is "\Program Files (x86)\Bopup Communication Server".
2. Click Start button on Task bar in Windows and then type "run" in search box. Thex select Run to show a launch dialog box.
3. Select "bcssrvc.exe" file in previously opened Windows Explorer window and drag-n-drop it to Run dialog. A full path to the file will be shown in command line.
4. Type /service parameter in the end of the path to the service module so a full command line has been changed to

"[PATH]\bcssrvc.exe" /service

5. Click OK to launch the command. Then refresh Services list and try to start the service.

Find out what happens with the service when it brings errors

If the communication service is not started due to some troubles with SQL database server, for example, then it is possible to discover that. Open Event Log viewer in Windows from Control Panel->Administrative tools->Event viewer or click "Open Event viewer" link in Management Console to open same window. Then click Windows logs on the left to expand it and select Applications. Scroll-down to find last messages from top sent by Bopup Communication Server service.

Normally only Start and Stop events must be present, it is events #100 and #101 respectively. If there are any other warnings or errors then copy event description and send that report to Support Team or via Live Chat function on bopup.com website or directly from the console.

Thursday, November 26, 2015

The IM server fixed issues with sending messages from command line

New version 4.4.2 of Bopup Communication Server has been released and is available for download. This is a minor update of the product that fixed errors with sending instant messages from command line interface using BCSCMD.EXE module of the communication server. Previously it brought errors related to SQL Server on Windows XP and 2003 systems.

Version 4.4.2 also includes the latest release of Setup.ini Configuration Tool that supports the option to show date of messages in client conversations.

Download Bopup Communication Server version 4.4.2 — Enterprise-level IM server for office and business use

Wednesday, October 30, 2013

Tips & Tricks: How to prevent users from uninstallation of IM clients?

Sometimes security policies of a company require to prevent users rights to uninstall instant messenger software from their local PC. Our software already offers an option that prevents users from existing the IM client application. That can be done via "RestrictExitProgram=1" setting in the Setup.ini configuration file and Setup.ini Configuration Tool. Both of them are available for download at www.bopup.com But there is no option to disable uninstallation of the application from Programs and Features panel (Add/Remove Programs (ARP) in earlier Windows versions). But that's possible too.

Since setup packages of Bopup IM client software are provided in MSI files then it is possible to use command line options for msiexec launcher by putting standard Windows Installer properties. In order to disable Remove option in the Control Panel "ARPNOREMOVE=1" (in upper case) must be used. Thus the command line that launches the setup package and installs it with no disabled remove option in ARP should be the following:

msiexec /i bopupmes.msi ARPNOREMOVE=1

Bopup Observer client observer.msi package name must be specified instead of bopupmes.msi

There are so many options, and it is even possible to set IM server name by putting "IMSERVER=" property (in upper-case letters) to set a name/address of Bopup Communication Server. 

Yes, there is a little problem to use the command line options if the IM client applications are deployed/upgraded via Active Directory Group Policies (GPO). So we plan to add a new option to the setup.ini configuration file to support uninstallation through it.

Monday, January 30, 2012

Known issue: The communication service is not registered on 64-bit version of Windows

We were reported by our customers about installation issues of Bopup Communication Server software on 64-bit versions of Windows system. It seems the Setup Wizard cannot add and register the communication service module which is a part of the IM server software. That service accepts all incoming connections from instant messengers so if it is not running that causes a big trouble for all communications: IM is not possible!

We discovered that this may be an issue with current user's credentials in Windows system. In order to sure that the setup has appropriate rights to install and register the communication service you have to run the installation package with administrative rights. It is easy to do, just right-click on the setup file and select "Run as administrator" from the context menu.

But here is another issue: Windows Exporer does not show such menu option for MSI setup files, this is only available for EXE, BAT and other extensions of files. So you need to download this batch file and put it into the folder with the MSI setup package of Bopup Communication Server. Then right-click on the batch file and select "Run as administrator" menu and confirm selection.

You can also launch the setup without having to download the batch file above. Go to Start menu and type cmd and do not press Enter button. The cmd.exe should appear on the top of the menu. Right-click on it and select "Run as administrator". This will run the command prompt with administrative rights. Then navigate to folder with the MSI package. Type msiexec /i to run the installation.

Please note that this instruction is required only for 64-bit systems of Windows. If you have 32-bit version then you can run the Setup Wizard in a regular mode.

Wednesday, March 23, 2011

Known issue: Silent upgrade of the IM clients requires administrative rights

A new issue has been discovered by us. It belongs to the UpgradeUI setting under the [INSTALL] section of the setup.ini configuration file that can be used on clear installations and/or upgrading existing versions of the .

The UpgradeUI option controls the user interface (UI) mode that should be displayed by the Setup Wizard of the IM client on upgrading an existing version via MSI setup package. This option can be used only if a new version of the messenger is distributed from the communication server.

The following values are accepted:
0 — Show dialogs of the Setup Wizard with automated processing of an upgrade.
1 — Display only progress indicator with no any dialogs.
2 — Silent mode with displaying no progress bar and dialogs.

So if the UpgradeUI=2 is used then the MSI setup package is launched with the /quiet command line parameter which requires administrative rights on a client computer! We advise our customers to do not use this value if they are not sure that the installation package of the instant messenger will be launched under a user with administrative rights on computer.

Tuesday, September 14, 2010

FAQ on Bopup IM software has been appended with 2 new questions/answers

Our FAQ section at http://www.bopup.com/support/faq/has added new questions and answers that briefly overviews the new functionality of the server and messengers.

The first question sounds: Can instant messages be sent from the communication server using a command line interface? An answer contains a brief information on bcscmd.exe command line utility which is designed to send personal and group messages from external applications and programs.

The second answer is related to the folowing question: Is it possible to distribute and install the messengers with a built-in brand/company logo? This information belongs to new function supported by the instant messengers when a custom BMP image with the brand-logo.bmp filename can be simply placed near an MSI setup package in order to be distributed, installed and shown in the messenger as a common branding logo.

These questions and FAQ section are also available to Russian clients and customers at http://www.bopup.ru/support/faq/

Sunday, September 12, 2010

Send instant messages from the IM server using a command line interface

New version 3.3.19 of Bopup Communication Server have been released. It includes new great functionalities which allow you to send instant messages directly from the Management Console and from a command line interface.

Sometimes it is required to send a personal message to user or send group messages directly from the Management Console, for example you want to send an urgent event or important message. Now there are no needs to create a News message or run the messenger on the server computer to perform this task for a single time. Just select and right-click on a user account or messaging group in the console and choose "Send instant message" from the pop-up menu. This functionality offers to send urgent and offline messages if recipients are not available at the present moment. Refer to the product documentation to see how to send personal instant messages to users.

Another great feature helps you to perform sending messages from the IM server using a command line interface. The new version of the server includes the bcscmd.exe module. You can find this file in the installation directory of Bopup Communication Server. This command line utility allows you to send news and instant messages using command line switches and parameters. So now you can access the server and deliver messages to users and groups from third-party applications, scripts or batch files. For more information about supported command line arguments and switches, please refer the Using BCSCmd.EXE command line tool topic.