Showing posts with label instant support. Show all posts
Showing posts with label instant support. Show all posts

Wednesday, February 21, 2018

Meet our new Live Chat

In our previous post we informed that the Live Chat feature on our websites and in the server console apps stopped working and we had to find another solution to provide instant technical support and reply to pre-sales inquiries for our clients and visitors. That did not take much time so meet an all-new Live Chat that is already available on and other websites.

This Live Chat is provided by Zoho (the same vendor as we used before) and in comparison with the old text chat form it brings new great and useful functions. Now the Live Chat form supports file transfers so it is easy for us and for remote customer to exchange files and data. Another great apportunity is the desktop sharing feature. Now we can request a remote user to show his desktop window that lets much quicker and instant resolution in many cases.

We will implement and add the new text chat functionality to the new version of Bopup Communication Server software too.

Have questions on Bopup IM software? Just open website and click Live Chat float button on the left of the screen.

Tuesday, February 20, 2018

Live Chat is temporary unavailable

We need to inform our clients and customers that Live Chat form on our websites and the support chat in Management Console app of Bopup Communication Server is temporary unavailable due to discontinued support of this application by it's software vendor. We used an app called Zoho Chat.

We were reported by our customers that they could not contact us instantly via Live Chat and messages sent by them were with no response. We also noticed that the messages does not arrive us even clients are able to see messages sent to them. Currently we are working on changing the application for our Live Chat form. Hope we will find a proper solution as soon as possible.