Showing posts with label live chat. Show all posts
Showing posts with label live chat. Show all posts

Wednesday, February 21, 2018

Meet our new Live Chat

In our previous post we informed that the Live Chat feature on our websites and in the server console apps stopped working and we had to find another solution to provide instant technical support and reply to pre-sales inquiries for our clients and visitors. That did not take much time so meet an all-new Live Chat that is already available on http://www.bopup.com and other websites.


This Live Chat is provided by Zoho (the same vendor as we used before) and in comparison with the old text chat form it brings new great and useful functions. Now the Live Chat form supports file transfers so it is easy for us and for remote customer to exchange files and data. Another great apportunity is the desktop sharing feature. Now we can request a remote user to show his desktop window that lets much quicker and instant resolution in many cases.

We will implement and add the new text chat functionality to the new version of Bopup Communication Server software too.

Have questions on Bopup IM software? Just open http://www.bopup.com website and click Live Chat float button on the left of the screen.

Tuesday, February 20, 2018

Live Chat is temporary unavailable

We need to inform our clients and customers that Live Chat form on our websites and the support chat in Management Console app of Bopup Communication Server is temporary unavailable due to discontinued support of this application by it's software vendor. We used an app called Zoho Chat.

We were reported by our customers that they could not contact us instantly via Live Chat and messages sent by them were with no response. We also noticed that the messages does not arrive us even clients are able to see messages sent to them. Currently we are working on changing the application for our Live Chat form. Hope we will find a proper solution as soon as possible.

Saturday, January 11, 2014

Bopup Communication Server added Live Chat support form in the console

We need to inform our clients and customers that today, 11th January 2014, new version of the communication server has been released.

Version 4.3.1 comes with a great addition that allows to chat online with our technical support representative directly from Management Console application! Of course the new feature requires an Internet connection from the server computer, and chat form dialog can be called by clicking particular button on the main toolbar. So it is possible to send us feedback, issues or get a help from us inside the server software without having an Internet browser application opened.

This version of the IM server also fixed issues with connection from the messenger client if a user account has "Disregard settings file" option enabled in his profile. That option was added a few versions ago so we strongly advise our customers to check it and update the server software if both the settings file is uploaded through the console and the option is used for any user account.

Download Bopup Communication Server version 4.3.1

Friday, December 7, 2012

Bopup IM Live Chat is changed but working again

We were experiencing troubles with our Live Chat function on the website in the past few months because the messenger form stopped working in the middle of August 2012. That was very annoying issue and problem for us and our customers. Since our Live Chat feature was based on Windows Live Messenger platform we tried to find some references on Microsoft's website and support forums. But nothing and no one helped us.

We also noticed that a lot of Windows Live platform has been changed in the past months, like live.com, outlook.com websites, and thought all the time that the issue we are having with the Live Chat form is a temporary problem. But we were in wrong...

Confirmed: Microsoft To Kill Windows Live Messenger in 2013
Microsoft has officially confirmed that the company will discontinue Windows Live Messenger in 2013, moving all users over to Skype in Q1. This move will include migrating Messenger’s 100 million users to Skype’s platform.

That's the reason why we were having troubles with our Live Chat website form all the past time — Microsoft is slowly killing services related to Windows Live Messenger platform.

Today we migrated and started to use a new Live Chat feature, it looks simply and works like the form from Microsoft. Thus our Live Chat function has been restored and now available on our websites again. Welcome!

Wednesday, August 22, 2012

Our Live Chat support is now working again

We glad to inform customers and visitors that Live Chat sales & support is now available again on our websites. The Live Chat messenger stopped working about 1 month ago due to Microsoft's platform issues and we were not able to response to inquiries and questions via website messenger form. Anyway now it is working again that gives another way to reach us more quicker and faster.

Wednesday, August 1, 2012

Live Chat is temporary unavailable

We have discovered that Live Chat application on our website at www.bopup.com is unavailable in the past few hours. We think that this is a Microsoft issue because Live Chat function is based on Windows Live Messenger service. We cannot say when it will start working again, and our apologizes for this problem.

Please notice that only website messenger form is temporary not working. Our toll free US/Canada phone within support and sales e-mails work as well.

Wednesday, April 11, 2012

Improved Live Chat support on Bopup.com

This is just a notification for our clients and customers about minor but useful improvements of Live Chat messenger available at www.bopup.com website. Now it's chat window can be resized in Microsoft Internet Exporer and other major web browsers. The messenger pop up window is also painted in orange color similar to a theme of a whole website.

Another great improvement is that a new floating bar painted green with "Live Chat" title added on the left of the pages. You always see it even you scroll the page up or down.

Do not forget that you can always and quickly contact us if you have some issues, problems or inquiries regarding our software, it's functions and pricing model. It is easy to start a live chat. Just click the Live Chat link on the top right of each page on the website or use the Request for a Live Chat link at the bottom under the Question & Support title.