Showing posts with label problem. Show all posts
Showing posts with label problem. Show all posts

Tuesday, February 20, 2018

Live Chat is temporary unavailable

We need to inform our clients and customers that Live Chat form on our websites and the support chat in Management Console app of Bopup Communication Server is temporary unavailable due to discontinued support of this application by it's software vendor. We used an app called Zoho Chat.

We were reported by our customers that they could not contact us instantly via Live Chat and messages sent by them were with no response. We also noticed that the messages does not arrive us even clients are able to see messages sent to them. Currently we are working on changing the application for our Live Chat form. Hope we will find a proper solution as soon as possible.

Sunday, August 13, 2017

Known issue: The service returns error #1053 on start attempt

There is a possible issue with starting the service module of Bopup Communication Server that can bring error #1053 and fail to start. This issue usually occurs after installing latest Windows updates upgrading OS to recent Windows 10 or Windows 2012. In most cases the service must be re-registered in the system again that fix the problem. The information below contains steps on how to do this.

1. Access the instalation folder from a command line interface. Open Command prompt (CMD command in Start menu) under Administrative rights and navigate into installation folder of the IM server. By default the service is installed to \Program Files (x86)\Bopup Communication Server. So the command must be the following:

cd \Program Files (x86)\Bopup Communication Server

2. Unregister the service module by executing the following command:

bcssrvc /unregserver

Then ensure that Bopup Communication Server has dissappeared from Services list in Windows.

3. Register the service again by using the following command:

bcssrvc /service

Check that the Bopup Communication Server has been added to the Services list.

4. Close the command prompt window, launch the Management Console of the communication server and start the service.