Showing posts with label support. Show all posts
Showing posts with label support. Show all posts

Saturday, January 23, 2016

Goodbye, HostGator!

We would like to apologize to customers and visitors for the difficulties with accessing our websites in the past few days. We need to inform that we had issues with our hosting provider, it is well-known HostGator company, whose services we used for more than 8 years! But everything is changed and that's true about about our opinion on HostGator too.

Around one week ago we noticed that most of our sites stopped working. Everything was looking strange because some customers from the US were able to visit www.bopup.com and download installation packages with no any issues at the same time when we were having problems. Some third-party resources on the Web also told us that there were big troubles with accessing to the websites because most of them could be even pinged!

HostGator support team could not see the problem and did not help us, they only asked to change Name Server (NS) even some of our other websites already had those servers configured correctly. Anyway we decided to change our web-hosting provider to avoid any possible issues to our customers and new clients because that's all about the business. You will not believe but HostGator support is still working on the problem and keeping the case still opened! For 7 days!

Now we successfully migrated to a new provider by moving all websites and databases including our regional sites such as www.bopup.de, www.bopup.es, www.bopup.ru Only Italian version www.bopup.it does not still operate due to update of old Name Servers on registrar. Our new configuration works better and faster now.

Wednesday, August 22, 2012

Our Live Chat support is now working again

We glad to inform customers and visitors that Live Chat sales & support is now available again on our websites. The Live Chat messenger stopped working about 1 month ago due to Microsoft's platform issues and we were not able to response to inquiries and questions via website messenger form. Anyway now it is working again that gives another way to reach us more quicker and faster.

Wednesday, April 11, 2012

Improved Live Chat support on Bopup.com

This is just a notification for our clients and customers about minor but useful improvements of Live Chat messenger available at www.bopup.com website. Now it's chat window can be resized in Microsoft Internet Exporer and other major web browsers. The messenger pop up window is also painted in orange color similar to a theme of a whole website.

Another great improvement is that a new floating bar painted green with "Live Chat" title added on the left of the pages. You always see it even you scroll the page up or down.

Do not forget that you can always and quickly contact us if you have some issues, problems or inquiries regarding our software, it's functions and pricing model. It is easy to start a live chat. Just click the Live Chat link on the top right of each page on the website or use the Request for a Live Chat link at the bottom under the Question & Support title.

Friday, December 3, 2010

Guide on installing MS SQL Server 2005 has been updated and appended

Our Step-by-Step Guide to Install Microsoft SQL Server 2005 Express Edition as a Host Database Server for Bopup Communication Server that is available on our websites has been updated. This guide helps to install and setup MS SQL Server 2005 Express Edition on a computer in order to use it as a database server. Since MSDE 2000 software (shipped with the setup package of Bopup Communication Server) is not supported by latest versions of Windows then you cannot install and use it on Windows 2008/Vista/7 operational systems and higher. In order to run Bopup Communication Server on these systems you should install MS SQL Server 2005 Express Edition first.

This guide has been appended with information about SQL Server Browser service. This service, part of the SQL Server 2005, should be started if you plan to connect and manage the IM server remotely. It is also required if the communication server is installed on another computer, i.e. if both the SQL Server and Bopup Communication Server are running on different workstations.

Below is the information that has been added to the guide.


You need to configure a little SQL Server 2005 after it's installation will complete. You should enable TCP/IP protocol for it, start the SQL Server Browser service and add the SQL service to Windows Firewall exceptions list.

Start the SQL Server Configuration Manager from the "Start -> Programs -> Microsoft SQL Server 2005" menu. Then open the "SQL Server 2005 Network Configuration" and select the "Protocols" in the left tree. You must enable TCP/IP protocol and then start the SQL Server Browser service to allow connections from Bopup Communication Server to the SQL server and also to support remote connections to the database if you will install the Management Console of the communication server to administrate the IM server remotely. Select and right-click on the TCP/IP protocol in the list and select "Enable" item from the popup menu.

To start the SQL Server Browser service click the "SQL Server 2005 Services" in the left tree and double-click on SQL Server Browser, the Properties window will show up. Move to Service tab and change Start Mode to Automatic. Therefore, the service will be start automatically when the computer starts. Click OK to apply changes. Back to SQL Server Configuration Manager, right-click on SQL Server Browser on the right window and select "Start" to start the service.

Then restart the Microsoft SQL Server service from the console or reboot computer to apply changes.
 

Our guide on installing the SQL Server 2005 Express Edition is also valid and can be used for Microsoft SQL Server 2008. You can access the step-by-step guide at www.bopup.com/products/install_sql_server_2005_as_database_server.html

Monday, November 1, 2010

B Labs technical support and sales dept are available seven days a week

Do you know that our customer and technical support are available 7-days a week including holidays and celebrations? So you can contact us by US toll free phone 877-99-BOPUP (877-992-6787), via e-mails, through our feedback Web form at www.bopup.com/support  or via online messenger installed on our website every day a week from Monday to Sunday!

Have a question, issue or need our immediate assistance? No problem! Just get in touch us with the best way for you.