We would like to apologize to customers and visitors for the difficulties with accessing our websites in the past few days. We need to inform that we had issues with our hosting provider, it is well-known HostGator company, whose services we used for more than 8 years! But everything is changed and that's true about about our opinion on HostGator too.
Around one week ago we noticed that most of our sites stopped working. Everything was looking strange because some customers from the US were able to visit www.bopup.com and download installation packages with no any issues at the same time when we were having problems. Some third-party resources on the Web also told us that there were big troubles with accessing to the websites because most of them could be even pinged!
HostGator support team could not see the problem and did not help us, they only asked to change Name Server (NS) even some of our other websites already had those servers configured correctly. Anyway we decided to change our web-hosting provider to avoid any possible issues to our customers and new clients because that's all about the business. You will not believe but HostGator support is still working on the problem and keeping the case still opened! For 7 days!
Now we successfully migrated to a new provider by moving all websites and databases including our regional sites such as www.bopup.de, www.bopup.es, www.bopup.ru Only Italian version www.bopup.it does not still operate due to update of old Name Servers on registrar. Our new configuration works better and faster now.