Both Bopup Messenger and Bopup Observer clients installations occur to current user on a Windows computer by default. This means that automatic startup key in the system registry and program shortcuts are created in Start menu and applied to the user only under which the installation was running.
Another case this critical behavior occurs when the messenger app is deployed and set up remotely using Active Directory Group Policies (GPO) that lets run MSI files. Since such installations are run under System account then no shortcuts are created for any user account in Windows.
In order to avoid this issue MSI files must be launched with ALLUSERS=1 passed to as a command line parameter. Please note that the parameter is a case-sensitive and must be typed in uppercase.
msiexec /i bopupmes.msi ALLUSERS=1
We hope that this information helps and makes deploying Bopup IM software much easier and handy.