We were reported by our customers about installation issues of Bopup Communication Server software on 64-bit versions of Windows system. It seems the Setup Wizard cannot add and register the communication service module which is a part of the IM server software. That service accepts all incoming connections from instant messengers so if it is not running that causes a big trouble for all communications: IM is not possible!
We discovered that this may be an issue with current user's credentials in Windows system. In order to sure that the setup has appropriate rights to install and register the communication service you have to run the installation package with administrative rights. It is easy to do, just right-click on the setup file and select "Run as administrator" from the context menu.
But here is another issue: Windows Exporer does not show such menu option for MSI setup files, this is only available for EXE, BAT and other extensions of files. So you need to download
this batch file and put it into the folder with the MSI setup package of Bopup Communication Server. Then right-click on the batch file and select "Run as administrator" menu and confirm selection.
You can also launch the setup without having to download the batch file above. Go to Start menu and type
cmd and do not press Enter button. The
cmd.exe should appear on the top of the menu. Right-click on it and select "Run as administrator". This will run the command prompt with administrative rights. Then navigate to folder with the MSI package. Type
msiexec /i to run the installation.
Please note that this instruction is required only for 64-bit systems of Windows. If you have 32-bit version then you can run the Setup Wizard in a regular mode.
