Tuesday, February 27, 2018

Display message history in conversation mode on the IM server

New version 5.2.3 of Bopup Communication Server is available for download in the Download Center. This release comes with a useful impevement of Management Console that now supports searching and displaying data from message archive in Conversation mode. This means that it is possible now to select two or more user recipients and show all messages that were sent only between them excluding all other messages and file transfers.

Search panel in the Manegement Console of Bopup Communication Server

In order to access the new function launch the server console and switch to Search for messages and file transfers view. Select recipients from the From / To list and use "Conversation mode" in the Direction drop-down list https://www.bopup.com/onlinehelp/server/guide/archiving_logging/search_messages_file_transfers.html Then click Search button to find and display only messages between the selected users.

Download Bopup Communication Server version 5.2.3 — A stand-alone corporate messaging server with data archiving and encryption

Saturday, February 24, 2018

Bopup Messenger added option to search for contacts

New version 6.10 of Bopup Messenger client software added a useful feature that lets easily and quickly find users within Contact List. Now a small edit box is located above the Contact List in the main window and conversation dialogs (in extended mode only). By typing first letters the messenger rebuilds and shows only contacts whose first, last or account names starts with.

The similar function is also available in the Organize My Contacts wizard in the IM clients that also allows to find contacts by typing their first symbols prior adding them into Contact List.

We believe that this additions will be useful and important to companies that are having many employees and complex Organizational Units tree shown within the users' contacts. 

Wednesday, February 21, 2018

Meet our new Live Chat

In our previous post we informed that the Live Chat feature on our websites and in the server console apps stopped working and we had to find another solution to provide instant technical support and reply to pre-sales inquiries for our clients and visitors. That did not take much time so meet an all-new Live Chat that is already available on http://www.bopup.com and other websites.

This Live Chat is provided by Zoho (the same vendor as we used before) and in comparison with the old text chat form it brings new great and useful functions. Now the Live Chat form supports file transfers so it is easy for us and for remote customer to exchange files and data. Another great apportunity is the desktop sharing feature. Now we can request a remote user to show his desktop window that lets much quicker and instant resolution in many cases.

We will implement and add the new text chat functionality to the new version of Bopup Communication Server software too.

Have questions on Bopup IM software? Just open http://www.bopup.com website and click Live Chat float button on the left of the screen.

Tuesday, February 20, 2018

Live Chat is temporary unavailable

We need to inform our clients and customers that Live Chat form on our websites and the support chat in Management Console app of Bopup Communication Server is temporary unavailable due to discontinued support of this application by it's software vendor. We used an app called Zoho Chat.

We were reported by our customers that they could not contact us instantly via Live Chat and messages sent by them were with no response. We also noticed that the messages does not arrive us even clients are able to see messages sent to them. Currently we are working on changing the application for our Live Chat form. Hope we will find a proper solution as soon as possible.