September 17, 2010

Live Help & Support is available to users on our websites

New important feature is now available on all our websites including and domains. It is called "Live Help" and allows to send questions, feedbacks, inquiries and get a response instantly via Windows Live Messenger system. This built-in system does not require users and visitors to have their own Live ID to use this IM system. So if a user has no Windows Live Messenger account he is also able to send messages to us and get a reply with a few seconds.

How this looks and works

When a visitor browses our websites he is able to see the "Live Help" window on top left corner of pages. If a user clicks the orange button with B Labs caption there then a new pop-up window appears in the browser with the Messenger interface. It also contains current presence status of our support and pre-sales department, i.e. Online or Offline. To start a conversation with us click "Begin a conversation" link, then the built-in messenger offers to choose which an IM account to use. If a user already has his own Windows Live ID installed in the system then he is able to choose to use that account or send messages to us anonymously. 

By the way, if you already have a Windows Live ID account and use MSN/Windows Live Messenger you can find and contact us via IM system by searching e-mail address.

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